On All Orders US-Based Customer Support
1.After I place my order, how long until it arrives?
Our average ETA is currently 3-6 business days, however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed.
2.What shipping carriers do you use?
Fedex, UPS, and USPS.
3.Do you offer expedited shipping options?
We do not offer expedited shipping options at this time. We have two warehouses in Oregon and Tennessee to ship your order at no extra charge.
4.Can you ship to my address?
We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.
5.Can you deliver my order to PO Box?
We only deliver to verified physical addresses. We do not deliver to PO Boxes.
6.Will my shipment require a signature on delivery?
Some items, depending on value, shipping issues, or size are shipped with Signature Required (Direct Signature Required). Someone from the household will need to sign for these items. These items can also be picked up and signed for at the local FedEx location, if you contact them and arrange for this. Opening a FedEx Delivery Manager account will offer more options if your order is shipped via FedEx. When you have received tracking after your order has shipped, you can look up the tracking and see if it says Signature Required to make arrangements for someone to be at the address to sign for it.