When will my order be shipped out?
Once we receive your order, we will process it as quickly as possible, and it must be completed within 1-3 working days
How much is the shipping cost?
There is free standard shipping on all items and no sale tax on any delivery in the USA.
What is the estimated delivery time?
Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Normal shipping time is 3~7 working days by FedEx/UPS. But due to the COVID-19 and curfew, some orders will be delayed up to 2-3 weeks by FedEx & UPS and the update of FedEx/UPS online tracking information will also be delayed. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.
Where are your products shipped from?
Our products are shipped directly from our US warehouses and shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.
How to track my order?
You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Elecwish account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.
I want to return an item, how to do it?
Returns for most item(s) may be initiated within 30 days of receipt for a refund. Refunds will be applied to your account once the item has been received and inspected through our warehouse. You can contact customer service by email. Then we will give you the return label after confirmation. After you print and paste it on the package, wait for the Courier to pick it up and ship it.
When can I get a refund debited to my account once I return the item?
We will issue your refund within 7 working days once we receive the item.
How do I set up a replacement?
You can contact customer service via email or phone. Then we will exchange the goods for you after confirmation.
Is there a restocking fee? Is there a return shipping cost?
There is no restocking fee, and there is no return shipping cost for eligible returns. But if return after 30 days of receipt, a 10 percent restocking fee will be deducted from the refund amount for all opened products. If the package is not complete, the return shipping cost will be also bearded by customers.
The item I received was defective. How do I get a refund?
You may initiate a return of a defective item within 30 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return of an incorrect item within 30 days of receipt for a full refund.
What is the warranty of my item?
Most damages can be repaired for free, except for deliberate damages. You can enjoy a 3-year warranty service from the date of purchase.