Shipping & delivery
Free Standard Shipping on all items.
Notice: Dear customer, due to the COVID-19 and curfew, some orders will be delayed. We'd like to assure you that we're working hard to solve the delivery problems of local courier companies. Please wait patiently.
Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.
After placing an order,
Processing time: within 1-3 working days
Normal Shipping time: 3~7 working days by FedEx/UPS
Notice: Due to the special circumstances, some orders will be delayed up to 2-3 weeks by FedEx & UPS and the update of FedEx/UPS online tracking information will also be delayed.
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at firstname.lastname@example.org within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
You will be sent at least 2 emails for each order you place:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.
You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Elecwish account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.
Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
We are not responsible for any return shipping cost if the product didn’t meet your expectation nor placed a wrong order after the order has been shipped out.