Return policy

General Returns

Returns for most item(s) may be initiated within 30 days of receipt for a refund. Refunds will be applied to your account once the item has been received and inspected through our warehouse. 

To qualify for a general return, the item(s): 

  • Must be in resalable condition 

  • Must be free from scratches and/or defects 

  • Must not have been installed 

  • Must be in the original manufacturer’s box and packaging and be free of writing. 

  • Must not be missing pieces 

  • Must not be clearance/liquidations/closeout 

    Contact information:

    Ningbo ELECWISH e-commerce co. LTD

    Return address:

    1665 Jersey Ave Unit A， North Brunswick， NJ 08902

    WYD NBYNT EC

    6264000383

    Customer service: 9519343021 ( Lucy Medina )

    Email: elecwishcustomer@gmail.com

    Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT) 

    1. How long do I have to return an item?

    For most items, you may initiate a return for refund of the purchase price (not including shipping) within 30 days of receipt. Items cannot be returned or exchanged after 31 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.

    2. Which items are eligible for return?

    Most items can be returned within the stated time frame for a refund or store credit (see EXCEPTIONS list below). To qualify for a general return, the item: 

    • Must be in resalable condition 

    • Must be free from scratches and/or defects 

    • Must not have been installed 

    • Must be in the original manufacturer’s box and packaging and be free of writing. 

    • Must not be missing pieces 

    • Must not be clearance/liquidations/closeout.

    3. Is there a restocking fee? Is there return shipping cost?

    There is no restocking fee and there is no return shipping cost for eligible returns. 

    4. The item I received was defective. How do I get a refund?

    You may initiate a return for a defective item within 30 days of receipt for a full refund. 

    5. I received the wrong item. How do I get a refund?

    You may initiate a return for an incorrect item within 30 days of receipt for a full refund. 
    6. How do I set up a return?
    You can contact customer service by email or phone.

    Then we will give you the return label after confirmation.After you print and paste it on the package, wait for the Courier to pick it up and ship it.

    7.When will I get a refund?
    We will issue your refund within 7 working days once we receive the item.

     General Warranty

    1. What items can be guaranteed?

    Most damages can be repaired for free, except for deliberate damages.

    2.How long  can I enjoy this service?

    Within 5 years of receipt !

    3.How do I set up a replacement?

    You can contact customer service via email or phone.Then we will exchange the goods for you after confirmation.