Shipping Costs & Tax
Free Standard Shipping on all items.
Notice: Dear customer, due to the COVID-19 and curfew, some orders will be delayed. we'd like to assure you that we're working hard to solve the delivery problems of local courier companies. Please wait patiently.
No sale tax on any delivery in the USA.
Shipping Locations
Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.
After placing an order,
Processing time: within 1-3 working days
Normal Shipping time: 3~7 working days by FedEx/UPS
Notice: Due to the special circumstances, some orders will be delayed up to 2-3 weeks by FedEx & UPS and the update of FedEx/UPS online tracking information will also be delayed.
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at elecwishcustomerservice@gmail.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
Orders Tracking
You will be sent at least 2 emails for each order you place:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.
You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Elecwish account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.
Note
Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
We are not responsible for any return shipping cost if the product didn’t meet your expectation nor placed a wrong order after the order has been shipped out.
General Returns
Returns for most item(s) may be initiated within 30 days of receipt for a refund. Refunds will be applied to your account once the item has been received and inspected through our warehouse.
To qualify for a general return, the item(s):
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
Return address:
West Warehouse: 4225 Etiwanda Ave, Mira Roma, River side，CA，91752
East Warehouse: 3 Security Drive, Prologis park, cranbury 0603 Cranbury, New Jersey 08512
Customer service: 9519343021 ( Lucy Medina )
Email: elecwishcustomer@gmail.com
Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT)
1. How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 30 days of receipt. Items cannot be returned or exchanged after 31 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
2. Which items are eligible for return?
Most items can be returned within the stated time frame for a refund or store credit (see EXCEPTIONS list below). To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout.
Then we will give you the return label after confirmation.After you print and paste it on the package, wait for the Courier to pick it up and ship it.
7.When will I get a refund?
We will issue your refund within 7 working days once we receive the item.
General Warranty
1. What items can be guaranteed?
Most damages can be repaired for free, except for deliberate damages.
2.How long can I enjoy this service?
Within 5 years of receipt !
3.How do I set up a replacement?
You can contact customer service via email or phone.Then we will exchange the goods for you after confirmation.
Free Standard Shipping on all items
Customized furniture, create your unique home
30 days return and 5 years warranty
